Shipping policy

Wagwells Shipping Policy

At Wagwells, we are committed to delivering your dog’s water fountain as quickly and transparently as possible. Please review the details below to understand our shipping process, timelines, and policies.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

📦 Order Processing Time

  • Orders are typically processed within 1–3 business days

  • Processing time does not include weekends or U.S. public holidays

  • During peak seasons, promotions, or high order volumes, processing times may be slightly extended

Once your order is processed, you will receive a shipping confirmation email with tracking details.

🚚 Shipping Timeframes (United States, UK, Australia & Rest of the World)

Estimated delivery times after dispatch:

  • Standard Shipping: 7 –10 business days

  • Extended Delivery (Remote or Rural Areas): 7–14 business days

Delivery timelines are estimates, not guarantees, and may vary due to external factors.

🌎 Shipping Carriers

Wagwells partners with trusted domestic and international shipping carriers.
Carrier selection depends on customer location and warehouse availability.

⏳ Shipping Delays (Important Notice)

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

  • Carrier delays

  • Weather disruptions

  • Transportation or logistics issues

  • High seasonal volume (holidays, promotions)

  • Incorrect or incomplete shipping information

  • Non availability from customer end to collect the shipment

Once an order has been shipped, Wagwells is not responsible for carrier-related delays.

Shipping delays do not qualify as grounds for refunds or chargebacks while the order is in transit and actively tracked.

📍 Tracking Information

  • Tracking numbers are provided once the order ships

  • Tracking updates may take 24–48 hours to appear

  • Customers are responsible for monitoring tracking updates provided

If tracking shows the package is still in transit, we kindly ask for patience while the carrier completes delivery.

❌ Incorrect Address / Failed Delivery

Customers are responsible for providing accurate and complete shipping details at checkout.

Wagwells is not responsible for delays, losses, or failed deliveries caused by:

  • Incorrect or incomplete addresses

  • Address changes requested after shipment

  • Failed delivery attempts by the carrier

  • Weather conditions delaying shipment.
  • Remote/restricted areas where shipment is not available, customer has to contact carrier and collect shipment.

Reshipping fees may apply.

📦 Lost or Stuck Packages

A package is considered lost only if:

  • Tracking shows no movement for 15 business days after dispatch, and

  • The carrier confirms the shipment is lost

In such cases, Wagwells will assist with a replacement or alternative resolution at our discretion.

🚫 Refused or Unclaimed Packages

Orders that are refused or unclaimed and returned to us may be subject to:

  • Return shipping fees

  • Handling or restocking deductions

Original shipping charges are non-refundable.

⚠️ Chargebacks & Delivery Disputes

We strongly encourage customers to contact Wagwells Support before filing a chargeback.

Chargebacks initiated while an order is:

  • In transit

  • Within the stated delivery window

  • Actively tracked by the carrier

may be formally disputed with the payment provider using shipment and tracking evidence.

📩 Shipping Support

If you have questions or concerns about your order, please contact us at:

📧 hello@trywagwells.com 

Please include:

  • Order number

  • Tracking number

  • Shipping address

Our support team is always happy to help.

🔄 Policy Updates

Wagwells reserves the right to update or modify this Shipping Policy at any time.
Changes apply to future orders only.

🐶 Our Commitment

We’re here to support better hydration and healthier dogs — with clear communication every step of the way. Thank you for choosing Wagwells.